Refund policy

Returns and Refund Policy

This policy does not limit your rights as a consumer under applicable Indonesian laws and regulations.

1. Unused Products: 7-Day Return Period

You may request a return within 7 calendar days of receiving your order, provided the product is unused, intact, and in its original packaging.

Following inspection, you may choose an exchange or a monetary refund. Refunds are not limited to vouchers or store credit.

Cosmetic products that have been opened or used cannot be returned due to a change of mind. This restriction does not apply to products that are incorrect, not as described, defective, damaged, expired, or have hidden defects.

2. Incorrect, Not as Described, Defective, or Damaged Products

Please contact Seasee Indonesia with your order number and evidence of the product’s condition.

Following verification, we will provide a replacement or a monetary refund. Seasee Indonesia will cover the return shipping costs and the cost of shipping the replacement.

3. Courier Errors or Negligence

If your parcel is lost, damaged, mixed up, or not delivered due to a shipping issue, please contact Seasee Indonesia. You do not have to rely solely on the courier to resolve the issue.

Please provide your order number, tracking number, and, where available, photos of the shipping label, outer and inner packaging, and parcel contents.

Following verification, you may choose a replacement or a monetary refund for the affected products. PT Strategi Jembatan Indonesia will handle any claims with the courier separately.

Any limit on the courier’s compensation to the sender does not limit your right to a resolution from Seasee Indonesia.

4. Return Shipping Costs

Incorrect, not as described, defective, damaged, or lost products, or issues caused by courier error: Shipping costs are covered by Seasee Indonesia.
Unused products returned due to a change of mind: Return shipping costs are the customer’s responsibility, unless we state otherwise.

5. Return Address

Returns must be approved by our team before being sent to the following dispatch and returns warehouse:

PT Strategi Jembatan Indonesia
Jl. Akses Marunda No. 12 10, RT.10/RW.3
Semper Timur, Kec. Cilincing
Jakarta Utara, DKI Jakarta 14130

6. Refund Processing

Refunds will be issued to the original payment method. If the original payment method does not support refunds, the funds will be transferred to a bank account in the payer’s name.

Once your claim has been approved and, where required, the returned goods have been received and inspected at our warehouse, we will complete our internal refund processing within 7 business days.

The time it takes for the funds to reach your account may vary depending on your bank or payment provider.